We offer a 12 month guarantee on all sofa products. If any structural fault should arise within the first 12 months through normal use of your chair/sofa, just contact us and we will arrange to have it repaired or replaced as soon as possible. (Please note this does not include accidental damage or stains.)
Pictures and mirrors are not included in any product guarantee
Please find our terms for guarantee below:
1.1 The provisions of this clause 6 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
1.2 For the purpose of this clause 6 the guarantor is Mr Sofa Limited ta Mr Sofa Limited.
1.3 Our sofas carry a 12month frame and spring guarantee against faulty workmanship and/or faulty materials, with the exception of fillings, coverings, legs and sofabed parts. All products are clearly marked on our website with the applicable guarantee.
1.4 Guarantees may not be transferred.
1.5 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
2. Claims Under Guarantee
2.1 In the event of a claim under guarantee occurring please contact us with the following information: - your sales invoice number, your address and contact details and a summary of the problem. The claim will then be assessed and if found to be valid, an appropriate resolution will be provided to resolve matters.
2.2 Upon proof of fault we will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a full or partial refund dependant on the age of the goods.
2.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
2.4 Our guarantees are limited to goods sold and retained in the United Kingdom, and used solely for private and domestic purposes.
2.5 If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman, To find out more about 'The Furniture Ombudsman' and how you might be able to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.