Returns Policy

We've made our returns process as simple as possible.
So if the product you ordered isn't quite what you hoped it would be, don't worry.
See below for all the details on how to return.

Returns made (really) easy

Keep your packaging

It makes returning products much easier

Collection available

To return bigger or heavier products

14-day returns

For a full refund on unused products

Our Returns Policy

  • Whether you ordered online or purchased in the showroom, our returns policy is the same - you have 14 days to return unused products still in their original packaging for a full refund.
  • Returns must go to our warehouse. We can't accept returns at our showroom.
  • Please hang on to the packaging until you're sure you're happy with your product - returns are much easier if you've still got the boxes and bags it came in!
  • If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.
  • Unfortunately we cannot accept returns on product(s) that have been specially adapted to suit your requirements.

How to Return

All the paperwork you need will have been included with your product.

Returns can be made via our collection service.


See below for our simple 3 steps process

Contact us

Call or email us to let us know that you’d like to return your item(s). We’ll generate your Returns Number (RN) and email you a returns acknowledgement and delivery label.

Attach the delivery label

Put the returns acknowledgement inside with the item(s) you’re returning, and attach the delivery label to the outside of the box.

Wait for us to collect it

Once we’ve received your goods, your return will be processed within 14 days.

Call us on 01304273699 or Email at returns@mrsofa.com